170 Key Performance Indicator KPI Examples & Templates Your ticket backlog is a measure of how many unresolved tickets are waiting to be handled by your customer service team. This…

NLP Chatbot A Complete Guide with Examples If you already have a labelled dataset with all the intents you want to classify, we don’t need this step. That’s why we…

The AI Revolution In Customer Service: What Do We Do Next? Charlie provides swift answers to customer queries, initiates the claims process, and schedules repair appointments. The streaming giant uses…